How to Create a Telegram Feedback Bot Without Code

A Telegram feedback bot gives customers one place to send suggestions, report a problem, or tell you what worked. With SUCH, their messages reach an inbox where you or your team can read and answer them. You can set it up without programming.

This is a conversation, not a survey form. The person writes to a bot in Telegram, and you decide whether a reply is needed. If you need anonymous responses, fixed form fields, or charts of ratings, use a separate survey tool.

Give the bot one clear purpose before sharing it. For example, ask customers to report a problem with your product, suggest a feature, or comment on a recent event. A general "tell us anything" prompt tends to produce messages that are harder to act on.

Choose who will read the messages and when they can reply. The bot can collect feedback at any time, but the welcome message should not promise an instant human answer if your team is only available during working hours.

1. In Telegram, open @BotFather and send /newbot. Give the bot a name and a username. Pick a name people will recognize, such as "Acme Feedback".
2. BotFather sends you a token. Copy it and keep it private. Anyone with the token can control the bot. The bot-token guide explains how to protect or replace it.
3. Open @SUCH in Telegram and send the token when prompted. SUCH connects the bot and gives you a project to manage at app.such.chat.

You now have a Telegram address for feedback. You do not need to build a Telegram Mini App or set up a server for people to send messages to this bot.

The welcome message appears when someone starts the bot. In the SUCH web app, open the bot's Project Settings, select Edit Welcome message, write the text, and save it. This is a SUCH setting; BotFather's description and about text are separate fields on the bot's profile.

You could start with:

Thanks for helping us improve. Tell us what you were trying to do and what happened. A screenshot can help if you have one. Please do not send passwords or payment details. We read every message and will reply here if we need more information.

Change the prompt to match your business. For an event, ask which session the person attended. For a course, ask which lesson they mean. Keep the request short enough that someone can answer in one Telegram message.

The welcome message is sent on /start. It is not an automatic thank-you after every piece of feedback. If you want to acknowledge individual messages, a team member can reply or insert a saved quick reply.

Use the bot's Telegram link, such as telegram.me/username, on your website, in an order follow-up, or after an event. Put it near a specific request, such as "Tell us what was confusing about setup," so people know why they should open the chat. The share-your-bot guide covers link and QR-code options.

Test the link from another Telegram account before you publish it. Press Start, send a sample comment, and check that the message appears in SUCH. Reply once to confirm that the answer reaches the same Telegram conversation.

Open app.such.chat to read incoming messages. From a Telegram notification, Open Chat takes you to the same conversation in the SUCH web app. Ask a follow-up question when a report is unclear, and tell the person when you made a change or passed their suggestion to the team.

Use Snoozed when you need to return to a conversation later and Closed when you have finished. The chat-status guide shows the controls. If several people will answer, connect the bot first, then set up the team so their replies come from the same bot.

You can use SUCH to receive and answer feedback messages. It does not turn those conversations into anonymous survey entries or a ratings dashboard. To look for patterns, review the messages and record the themes your team wants to track.

People who already use Telegram can open the bot link and message it there. They do not need a separate feedback app.

No. This is a Telegram conversation with a bot, not an anonymous form. If you need anonymous feedback, provide a separate form and explain how it handles responses.

The welcome message appears when someone starts the bot. In this setup, a person reads and answers feedback. Bot AI is optional and is not needed to collect messages.

Yes. SUCH can connect a private team group and let approved agents reply through one bot. Follow the support-team setup guide before adding agents.