Test your bot opens a private test chat. Nothing you send there reaches Telegram.
Try a test chat
- Open your bot's Project Settings > Bot AI > Bot AI Instructions.
- Select Test your bot.
- Send a question a customer might ask. Check the answer, then change your instructions or Bot Knowledge if needed.
Test messages use AI Credits.
Start over or pause AI
Select Clear history to start a new test conversation.
Send /human to pause AI in the test chat. This does not notify your team.
For setup, read How to Create an AI Support Bot or How to Create an AI Custom Bot.