Telegram User ID: How to Find It and Why Bots Use It

A Telegram user ID is the unique number attached to a Telegram account. It is different from a username and phone number. A SUCH project owner may need it when sending a broadcast to a selected group of customers rather than every customer who has started the bot.

You can find the ID for a customer who has messaged your support bot in the bot's Telegram notification or in the SUCH web app. You do not need to ask the customer for a phone number.

Open the notification that your support bot sent after the customer wrote to it. The customer's Telegram user ID appears next to the customer's username in that notification.

Copy the number exactly. A username begins with @; the user ID is the separate numeric value. Do not use a group Telegram ID when you need to select individual customers for a broadcast.

Open the customer conversation in app.such.chat. Click or tap the customer's name at the top of the chat screen to open User Info. The customer's Telegram user ID appears in that pane.

Use this route when a support agent or project owner is already reviewing the conversation in the web app. It keeps the customer record and the number together, so you can check that you selected the intended customer before you copy it.

SUCH PRO lets a project owner send a broadcast through the connected bot to all bot users or to selected customers. For a selected audience:

1. Send /broadcast to the support bot.
2. Choose Custom when the bot asks who should receive the message.
3. Send the recipient Telegram user IDs in one comma-separated line or one per line.
4. Send the broadcast message, check the preview and recipient count, then confirm it.

Only include IDs for customers who should receive that message. A broadcast cannot reach a customer who has not started the bot or a customer who has blocked it.

For the complete broadcast flow, including the message preview and cancellation step, open the SUCH broadcasts instructions.

The number is an identifier, not a permission. Keep customer ID lists with the same care as other support records and share them only with the support agents or owners who need them for the broadcast.

No. When you choose Custom for a SUCH broadcast, send the recipients' numeric Telegram user IDs. A username is a different value.

Open the customer conversation, then click or tap the customer's name at the top of the chat screen. The ID is in User Info.

No. SUCH broadcasts cannot reach customers who have not started the bot or customers who have blocked it.

No. A Telegram user ID is a separate unique number used to identify the Telegram account.